Return Eligibility
To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them. Certain types of goods are exempt from being returned, including items that are marked as final sale or clearance. If you are unsure about the eligibility of your item, please contact us for clarification.
Return Request Process
To initiate a return, you must contact us by emailing [email protected] within 30 days of receiving your order. In your email, please include your order number, the item(s) you wish to return, and the reason for the return. We will respond with instructions on how to proceed with the return. Returns requested after 30 days may not be accepted.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon in writing. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item. If the return is due to an error on our part, we will cover the return shipping costs.
Refund Processing Time
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your bank or credit card company. Please note that processing times may vary.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item for a different size or color, you must return the original item and place a new order for the desired item. Please follow the return request process outlined above to initiate your return.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected]. We may request photos of the damage for our records. Depending on the situation, we may offer a replacement or refund for the damaged item. Please do not return damaged items without prior approval.
Contact Information
If you have any questions about our Return and Refund Policy, please reach out to us via email at [email protected]. We aim to respond to all inquiries within 48 hours. Thank you for shopping with us and for your understanding of our policies.